SAP Knowledge Base Article - Public

2875292 - Unable to cancel scheduled refresh

Symptom

  • Unable to cancel refresh 
  • System won't allow me to cancel the schdeuled refresh
  • error while trying to cancel a refresh

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Naviagte to the instance refresh center
  2. Here you can see your scheduled refreshes
  3. Select a refresh you want to cancel and by clicking "cancel" under the actions tab.
  4. You will recieve a pop up stating: "You can cancel the refresh request only when the status is either “Validation in Progress” or “Scheduled”.

Cause

There is an issue where although the refresh is actually cancelled in the back end. It is not updating this in the front end UI.

Resolution

Engineering are still investigating this and it might take little more time to conclude the issue resolution.

Once resolution is identified then they will be patching as per patch release cycle.

This KBA will be updated once a release for the patch is confirmed.

You can still go ahead on creating refresh request on need basis.

Keywords

  refresh, issue, cancel, unable to cancel, patch, You can cancel the refresh request only when the status is either “Validation in Progress” or “Scheduled”, refresh center, manual refresh. , KBA , LOD-SF-SER-REF , Instance Refresh , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Core 1911