SAP Knowledge Base Article - Public

2873978 - In Campaigns, Create Mass Activity Tasks does not create tasks for all Members

Symptom

You create Mass Activity Tasks for the Target Group Members of a Campaign but not all tasks are being created. The error log shows "status FS - work package returned with save transaction reject".

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales Campaign workcentre.
  2. Go to the Campaigns view.
  3. Open Campaign XYZ (XYZ stands for a campaign with Build: "Create mass activity tasks")
  4. Find the number of members in the Members facet
  5. Go to the Facet: Activities and find the number of tasks created is not correct
  6. In the application log, find one of the packages erroneous: "Sent at [time] UTC; received at [time] UTC with status FS - work package returned with save transaction reject"

Cause

One of the accounts has a Sales Support Block; this brings its package to the erroneous state.

Resolution

Remove the Sales Support Block from the Account and restart the Campaign execution; alternatively, remove the Account from the Target Group.

Keywords

campaign, tasks, target group, status FS - work package returned with save transaction reject , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Cloud for Customer add-ins all versions