SAP Knowledge Base Article - Public

2873884 - WFA reports missing / Metrics packs are not appearing - WFA on HANA

Symptom

  • The implementation of WFA is completed but the reports are missing
  • The Metrics packs and Measures are not appearing via BizX
  • The WFA reports are working as expected only via WFA site e.g. analytics2.successfactors.eu (access restricted to SAP support)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SuccessFactors Workforce Analytics (ANA) - All versions
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Complete the implementation of WFA
  2. Log in the instance and go to Workforce Analytics page
  3. Check that the Metrics Packs (WFA reports) are missing on the lef hand side
    no wfa tree.jpg

  4. However, the WFA reports are showing up as expected via WFA site e.g. analytics2.successfactors.eu (access restricted to SAP support)
    wfa working.jpg

Cause

  • User does not have permission to the WFA reports/Measures via RBP or WFA roles
  • Tree Security is Hidden for all Structural Dimensions
  • RBP is controlling WFA but the Measures and Dimensions were not synchronized in BizX
  • ORD/WFA is not configured properly in Provisioning

Resolution

User does not have permission: Check if RBP or WFA roles are controlling the permissions -> 2343087 then review if the user has access to the Measures and Dimensions in RBP or in the WFA roles (2302127)

Tree Security: Review the WFA roles or RBP roles of the user and make sure that Tree Security is set up properly (e.g. Hidden cannot be selected for all Structural dimensions) -> SAP Help Portal Configuring Tree Security

WFA sync in BizX: When RBP is controlling WFA, check if the WFA Sync Job is running successfully -> 2356216

ORD/WFA in Provisioning: In case all the configurations above are correct, please contact your Partner or SAP to review the ORD/WFA implementation in Provisioning.

Keywords

WFA reports missing Metrics packs measures empty blank are not appearing showing workforce analytics on HANA , KBA , LOD-SF-WFA , Workforce Analytics & Planning , How To

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Workforce Analytics all versions