SAP Knowledge Base Article - Public

2873846 - Content in Android and iOS which it requires the user to sign in to a site - LMS

Symptom

Android and iOS on Mobile App is getting a blank screen if the content is hosted to a site requires the user to sign

Environment

SuccessFactors Learning Management System - LMS

Reproducing the Issue

1.) On the mobile app (both Android and iOS)

2.) Launch the course

3.) Click on the link that goes to an external site -- site that requires user to login (ie Sharepoint)

4.) User gets a blank screen

Resolution

As confirmed by Product Management, Android and iOS does not support any content in which it requires the user to sign in to a site.

Customers can move these PDF files to a location where there is no authentication if they want the users to access the files using the mobile application. Customer can use the iContent sFTP to host these PDF files.

 

Keywords

blank screen on mobile, external link on mobile , KBA , LOD-SF-LMS-MOB , Mobile Application , Problem

Product

SAP SuccessFactors HCM Core 1908 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908 ; SAP SuccessFactors Learning 1911