SAP Knowledge Base Article - Public

2873827 - SAP Cloud Platform Open Connectors Account area is not visible under System > Administration > Database Configuration in your SAP Analytics Cloud tenant on non-SAP data center

Symptom

  • SAP Cloud Platform Open Connectors Account area does not show under System > Administration > Database Configuration in your SAP Analytics Cloud tenant on non-SAP data center.
  • You should see the following SAP Cloud Platform Open Connectors Account area but that is not visible in your Cloud Foundry SAC tenant

SAP Cloud Platform Open Connectors Account .png

Environment

  • SAP Analytics Cloud 2019.

Reproducing the Issue

  1. Integrate SAP Cloud Platform Open Connectors with SAP Analytics Cloud Cloud Foundry tenants to be able to import data from several third-party cloud applications, such as Dropbox, OneDrive, SFTP
  2. You follow Product Guide to add SAP Cloud Platform information in SAP Cloud Platform Open Connectors Account area under System > Administration > Database Configuration in your SAP Analytics Cloud tenant
  3. But you do not see SAP Cloud Platform Open Connectors Account area in your SAC tenant.

Cause

Toggle NEW_DA_CLOUDELEMENTS_LICENSING is turned off on this particular tenant for some reasons.

Resolution

Please open a support incident under the component LOD-ANA-BI. We will involve the Operations team to turn on this toggle for the tenant.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, Secured File Transfer Protocol element , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0