SAP Knowledge Base Article - Public

2873650 - Preview in Chrome does not show Asian Fonts

Symptom

During the preview of a document which contains Asian fonts, i.e. AdobeSongStd, in Chrome, the text vanishes.

Environment

  • SAP Cloud for Customer
  • SAP Business byDesign

Reproducing the Issue

This can happen for all business documents which contain Asian fonts for the Chrome browser during preview.

Cause

This is a Google Chrome browser issue. This is a browser limitation.

Resolution

You can use following work-arounds:

  • Use a different browser such as: Internet Explorer, Edge, FireFox.
  • Try another Chrome PDF viewer (extension). 

Keywords

preview empty, missing, vanished, Chinese, Japanese, Korean, , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions