SAP Knowledge Base Article - Public

2873355 - SAP Crystal Reports Viewer 2016 fails to start on Windows 7

Symptom

  • SAP Crystal Reports Viewer 2016 fails to start on Windows 7
  • Error: "The program can't start because MSVCR120.dll is missing from your computer. Try reinstalling the program to fix the problem."

CRV.JPG

Environment

  • SAP Crystal Reports Viewer 2016 SP7
  • Windows 7 SP1

Reproducing the Issue

  1. Install SAP Crystal Reports Viewer 2016 SP7
  2. Start the SAP Crystal Reports Viewer

Cause

The cause is currently under investigation by Development. SAP Note:  2873354

Resolution

 Workaround:

Install SAP Crystal Reports Viewer 2013 first and then install SAP Crystal Reports Viewer 2016 SP7

See Also

 SAP Note:  2873354

Keywords

CRV, CRViewer, crash, fails , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

Product

SAP Crystal Reports viewer 2016