SAP Knowledge Base Article - Public

2873157 - Learning Approval Tile displaying under To-Do while there is no pending approval

Symptom

  • Employee completes a training and sees a "Learning Approvals" tile showing pending items
  • Employee clicks on the tile, and no pending approval is displayed

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. From BizX Homepage, verify there is a "Learning Approvals" tile displaying 1 pending approval
  2. When selecting the tile, the user gets redirected to the "Pending Approvals" page and no pending approval item is shown

Cause

There is a function gap between LMS and BizX. When LMS sends response back to BizX, the response does not contain alert type info. That is why BizX treats all alert response as "Pending Approval".

Resolution

This issue will be solved as part of the b2005 release.

For details on the schedule for SuccessFactors 2020 releases, make sure to follow the KBA 2521176 - 2020 Release Schedule - SuccessFactors - Product Updates

See Also

2521176 - 2020 Release Schedule - SuccessFactors - Product Updates

Keywords

learning tile, learning approval, learning, to-do, to do tile, pending approval , KBA , LOD-SF-PLT-TOD , To-Do List Issues , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors HXM Suite all versions