SAP Knowledge Base Article - Public

2872171 - Document Number is invalid - [EV30]


This knowledge Base Article provides an explaination on the acceptable prefix for Card Numbers within SAP SuccessFactors Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into On-boarding application
  2. Open E-Verify activity of affected candidate
  3. Notice the Card Number is prefix with NOT allowed prefix (USA)

For this example:



“USA” is not Card Numbers. Card number is started with prefixes are:eac, lin, msc, src, wac, ysc, ioe, z**


Please see example of card I551 and where number is placed. Card number also can be placed at the backend of the card.


Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the necessary information below:

Please include scan of I551 card (both sides if card number is placed at the backend).

  • Subject: KBA 2872171 - Document Number is invalid - [EV30]
  • Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
  • [Insert affected instance]
  1. Affected Hire/Candidate
  • [Insert affected hire/candidate's name]
  • [Insert screenshot of the issue]
  • [Attached a txt file that contains Form I-766 card number and mark as confidential]
  1. Username for Support Access (Read the agreement below)
  • [Insert Username]

May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Review the data of affected users and compare it to those users who are working as expected.
  2. Capture screenshots/record screen clips of the issue.
  3. Analyze your system configuration

To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Support Team: Please see Internal Memo for action items.


Document Number, Card Number, Prefix, EV30, E-Verify, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem


SAP SuccessFactors Onboarding all versions