SAP Knowledge Base Article - Public

2871916 - Errors in DC12 instance at various tools and portlets

Symptom

Customers are getting errors that were not an issue earlier to 9th Dec, 2019.

Environment

SAP SuccessFactors Employee Central: Employee Data Import

Reproducing the Issue

  • Issue with approving termination records: No object definition found for field XYZ in ABC.
  • Issue with data import for Job info: Error states, 'Event reason HRIS field is missing'
  • Accessing history in job info – error: Error message states 'Unable to set property 'showNoDetailsLink'
  • Issue with add new employee in Employee Central: Error on accessing add new hire page - 'Invalid COnfiguration: nullis not configured'

Cause

There was issue while building the Corporate Data Model (CDM) cache as the DB connection could not be established because of outage in the DC. Since we could not get the db connection to get CDM from db, wrong cache was bulit which caused this issue.

Resolution

Workaround: To unblock the business, customer can have the corporate datamodel (and if issue not solved, then country specific corporate datamodel) re-imported and the cache will refresh solving the errors. This article will be updated once we have more details. If you don't have access to backend Provisioning to re-import, please contact SAP Cloud Product Support for the same.

Keywords

No object definition found for field, Event reason HRIS field is missing, Unable to set property showNoDetailsLink, Invalid Configuration: nullis not configured, cache, ECT-128479, EventReasonModel, Corporate Data Model, CDM, ECT-128876 , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC , Employee Central , LOD-SF-EC-EMP , Employment Information (Employment & Termination Details) , LOD-SF-EC-JOB , Job Information & Job Relationships , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

Product

SAP SuccessFactors HXM Core all versions