SAP Knowledge Base Article - Public

2871751 - Forwarding is not enabled for this candidate due to the privacy settings selected by the candidate - Recruiting Management

Symptom

When forwarding a candidate from one Job Requisition an error message appears on the screen stating that is not possible due to Privacy Settings.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Option 1: From the applicants list

  1. Check the box right next to the candidate you want to forward -> Action -> Forward:
    b1911 forwarding candidates.png
  2. Error message appears:
    rep_2.jpg

Option 2: From the specific application

  1. Open the applicant -> Take Action -> Place the mouse on top of the Forward option:
    rep_4.jpg

Cause

This is due to the Privacy option selected by the candidate.

Resolution

If a candidate selects the most restrictive option "Only recruiters managing jobs I apply to" the candidate visibility will be restricted to that specific job requisition, the candidate cannot be forwarded or found on the candidate search. This behavior applies to all three methods of forwarding a candidate - Forward To Requisition, Forward To Colleague, Forward As Applicant.

To confirm that you can hover the padlock next to the applicant name and the system will show you which option was selected by the candidate:
res_1.jpg

The candidates that have the padlock are candidates with restrictive options selected on the candidate privacy. This  can also report on this information. Please check the article 2871709 for more information.

Should you know more information about Candidate Privacy Options, please check the article 2213656.

Keywords

Candidate, privacy, options, error, message forward, alert, not, possible, enabled , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-APP , Applicants and Job Applications , How To

Product

SAP SuccessFactors Recruiting all versions