SAP Knowledge Base Article - Public

2871529 - Error when opening a story in SAP Analytics Cloud for Planning (SAC) after tenant upgrade

Symptom

When trying to open a Story in SAP Analytics Cloud no data appears and the error "Can not find model information" appears at the bottom of the story.

Alternatively you may see the error "Instantiation of calculation model failed".

Additionally, expanding the error or looking in the Chrome Developer tools may show the following additional error messages:

The table failed to initialize: Please contact your administrator.
Error: Error [Server]: (#43254) EPM : Query source [TenantID: Model ID] Referenced hierarchy 0 is not registered for field Version.Description.
Error [Server]: (#42208) Can't read the view : [TenantID: Model ID]::[EPM], reason: Querysource could not be read : [TenantID: Model ID]::[EPM]
Model: Model ID
The table failed to initialize: Server Error: Error [Server]: (#43254) EPM : Query source [TenantID: Model ID] Referenced hierarchy 0 is not registered for field Version.Description.
Error [Server]: (#42208) Can't read the view : [TenantID: Model ID]::[EPM], reason: Querysource could not be read : [TenantID: Model ID]::[EPM]

Environment

  • SAP Analytics Cloud 2019.21

Reproducing the Issue

Issue may occur after tenant version has been upgraded by the SAC Operations team

Cause

For reasons unknown the model is in an inconsistent state.

Resolution

  1. Open the model for editing and change the default currency to any other currency (for instance, if default currency is USD change it to EUR) and save the model.
  2. Edit the model again and change the currency back to USD and save again.
  3. This should regenerate all the necessary artifacts of the model.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Sac, Acquisition, Model, Connect, Story, Tenant, Import, Failed, Using, Working, "Instantiation of calculation model failed" , KBA , exception 42018 in sac , LOD-ANA-PL , Planning , Problem

Product

SAP Analytics Cloud 1.0