SAP Knowledge Base Article - Public

2871020 - Custom Tiles with tables: values are disappearing from the fields when editing the tile


  • Changes aren't being saved when re-editing a table into a custom tile;
  • Table properties fields are getting blank when editing a custom tile for the second time onwards;
  • Values are disappearing from the fields when creating/editing a custom tile;
  • I'm facing a issue when editing a custom tile content;
  • Custom tile changes not reflecting in Homepage when I click on the tile;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


 SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login within the SuccessFactors;
  2. Search for the "Manage Homepage" feature;
  3. In there, hit "Create custom tile";
  4. ~ Custom tile's creation dashboard opens;
  5. In the "Navigation" section, choose the "Content" field and insert a table into it by clicking on the tiny table icon on the top right side of the "Content" field header;
    1. The table layout such as number of columns, lines and cells is irrelevant — as any other configurations. You can choose any layout;
  6. After insert the table, select it and then click on the tiny down arrow icon besides the table icon and, in the popup window, click on "Table properties";
  7. Set any random/desired value in the fields "Cell spacing" and "Cell padding". You can maintain the default values for the other fields;
  8. Save the changes by hitting "Ok" and create the tile;
  9. Return to Homepage. In there, when launching the tile, the table is displayed correctly;
  10. Now, return back to the Manage Homepage feature and edit the same tile again;
  11. As before, go to the "Content" field, select the table and edit it's properties (steps 6 to 8);
  12. You'll notice that the values has disappeared from the fields for both "Cell spacing" and "Cell padding" properties and that the other properties values was maintained (which would be expected for all the fields);
  13. If you hit "Ok" (Save the changes), go to Homepage and launch the tile again, you'll see that the table shows differently than before;
  14. That occurs because the previous value has disappeared and hence the table was reset to some standard value regarding the both mentioned properties;



It has been found a limitation within the Rich Text Editor tool. It's causing those both properties to getting disappeared from the fields when editing the tile for the second time onwards.


Our Engineering Team is already checking on this behavior and also evaluating a patch to fix this. We'll update this KBA sooner as we have the confirmation about when it's gonna be released.


custom tile, table in tile, table properties, cell spacing, cell padding; manage homepage, create custom tile, edit custom tile , KBA , LOD-SF-PLT-TIL , Custome Tile Issues , Problem


SAP SuccessFactors HXM Suite all versions