SAP Knowledge Base Article - Public

2869724 - Error: 'Could not insert this file as a picture' when attempting to add TIFF image to a report in Crystal Reports

Symptom

  • Unable to insert TIFF image.
  • How to add TIFF picture to a report?
  • In Crystal Reports, when attempting to add a TIFF image, it fails with the error:
        
      "Could not insert this file as a picture: < File Name.tif >
        It is not a supported image file."   

Environment

  • SAP Crystal Reports 2016 
  • SAP Crystal Reports for Enterprise 4.2

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Under the menu "Insert", select "Picture..."
  3. Select a TIFF image, and click "Open"
      
    It then display the message: 
      
    "Could not insert this file as a picture: < File Name.tif >
      It is not a supported image file."

Cause

  • TIFF image is not supported in Crystal Reports, and in Crystal Reports for Enterprise. 

Resolution

  • In an image application, convert the TIFF image to a supported image format by Crystal Reports, like bitmap (BMP) 

Keywords

CR, CR4E, CR for Enterprise, TIF , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2016