SAP Knowledge Base Article - Public

2869334 - How to send all the communication from SAP to S-User

Symptom

You want all the communication to be sent to S-User regarding system downtime, upgrade etc.

Environment

SAP Cloud for Customer, SAP Business ByDesign

Resolution

If you want S-User to receive emails for all the communication done from SAP may it be system downtime, upgrade etc then maintain the same user as IT contacts under Service Control Center Workcenter.

See Also

2429016 - Modify IT Contact Information in BYD

2502589 - Modify IT Contact Information in C4C

Keywords

IT contact, S-User, S user, IT contact as S-User , KBA , communication emails , it contact , s user , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions