SAP Knowledge Base Article - Public

2868143 - Error when reviewing completed course - LMS

Symptom

Error is displayed when a user reviews a content that they have completed (Learning History). See error below:

Error

The requested operation is not available. If you continue to experience problems, please contact your administrator.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

1. User completes a course and it moves to the Learning History

2. User tries to review the content, but is getting error (see Symptom)

Cause

The content within the item has been modified or removed or replaced AFTER the user has completed the course.

Resolution

As per Engineering, once a user completes an item and then an admin has modified or removed or replaced the content, then the association of the old content will also be removed from the item, hence a user will not be able to review the content anymore. This is expected behavior.

Keywords

LMS, Learning, Review Content, Cannot review content, Error review content, Error The requested operation is not available. If you continue to experience problems, please contact your administrator. , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions