SAP Knowledge Base Article - Public

2867828 - Tags Allowed by Text Collection

Symptom

When trying to copy and paste the content of a Formatted Text field to another, you notice that some error messages are displayed, for example Invalid value text-decoration-line:underline for attribute style of tag <xxx>

Environment

SAP Cloud for Customer

Cause

The error messages are displayed since the tag which is copied along with the content of a formatted text is not allowed by the Text Collection.

Resolution

The Text Collection currently supports the following tags:

  • <a>
  • <b>
  • <br>
  • <br/>
  • <div>
  • <em>
  • <i>
  • <img>
  • <img/>
  • <li>
  • <ol>
  • <p>
  • <s>
  • <span>
  • <strong>
  • <sub>
  • <sup>
  • <tt>
  • <u>
  • <ul>

If the other tags are used, error messages will be displayed to provide a warning for the customer.

Keywords

Tags; Allowed; Text Collection; C4C; Tickets; Service; Field; Error Message; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions