SAP Knowledge Base Article - Public

2867755 - Cannot remove EDI output from a sales document with a status error

Symptom

Upon trying to 'Delete Output' within the output control of a sales order, the following message is displayed:

 > Error Data cannot be deleted since deletion is disabled

Environment

  •  Sales and Distribution (SD)
  •  SAP S/4HANA All versions 
  •  SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Logon to the Launchpad with user role SAP_BR_ADMINISTRATOR assigned.
  2. Open app 'Manage Output Items'.
  3. Select using filters; Application Object Type - Sales Document, Status - Error, Channel - EDI.
  4. Logon to the Lauchpad with user role SAP_BR_INTERNAL_SALES_REP assigned.
  5. Open app 'Change Sales order' and access the order from step 3.
  6. Go to the header Output Requests and select the request; Status - Error, Channel - EDI.
  7. Delete the output using button [Delete Output].
  8. The following message is displayed: Error  No active outbound service could be found.

Cause

Since the output has already been triggered, deletion is no longer possible.

Resolution

If the output item is no longer relevant, it can be manually completed using action 'Set to completed‘. Otherwise, if the error is corrected a retry can be triggered.

Keywords

DELIVERY_NOTE, ORDER_CONFIRMATION, SOAP, API, SAP_COM_0334, SAP_COM_0223, 2EL, B2B, Create, Update, Cancel, delivery, AIF , KBA , SD-SLS , Sales , SD-BF-OC , Output Determination , SD-EDI , Electronic Data Interchange , Problem

Product

SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud all versions