SAP Knowledge Base Article - Public

2867480 - Message Center's Correspondence tag text is not translating - Recruiting Management

Symptom

Emails with Correspondence tag text is not translating even after you change the email's language to any language other than English.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

1. Send an Adhoc Email to any candidate.

adhocemail2.png

 

2. Choose any language other than English. In this case, it is German. Choose an email template.

sendemail2.png

 

3. The candidate has received the email in German but the Correspondence Text is still in English.

corremail.png

4. All the text in the main email body was translated to German except for the Correspondence text: "Note: Do not attach files when replying to this email. Please do not include any sensitive information in this email."

Cause

This is currently tagged as a product gap and is working as designed. This is the behavior for all non-English language and any email correspondence not just emails sent via AdHoc email.

Resolution

Please raise an enhancement request in our Product Community.

See Also

2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Product

Keywords

Message Center, Correspondence Code, Product Gap, Email, Enhancement , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , How To

Product

SAP SuccessFactors Recruiting all versions