SAP Knowledge Base Article - Public

2867031 - '401 - Unauthorized' error when launching mobile content

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When attempting to launch content on a mobile device, the following error is generated

Content Error 1.png

Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. As a user, navigate to the Item and attempt to launch the assoicated content
  2. The '401 - Unauthorized: Access is denied due to invalid credentials' error is generated

Cause

Content URL is hosted on 3rd party server

Resolution

As the content is hosted on a 3rd party server, LMS cannot access it and additional credentials are needed to access it. It may be possible to verify this by launching the content url directly in a browser to confirm the issue

Browser check.jpg

Please work with your content vendor to resolve as this isn't something supported by LMS.

Keywords

401 - Unauthorized, 401, content, access, logon, credentials, 3rd party server , KBA , LOD-SF-LMS-PCM , iContent , Problem

Product

SAP SuccessFactors Learning all versions