SAP Knowledge Base Article - Public

2866905 - Unable to initiate onboarding process. [ErrorCode - 500; ErrorMessage- Can't update AssignedTo column.]

Symptom

  • Unable to initiate Onboarding from RCM
  • Error received ErrorCode - 500; ErrorMessage- Can't update AssignedTo column

Environment

SAP Successfactors Onboarding 1.0

Reproducing the Issue

  1. In Job Req
  2. Click Take Action
  3. Click Initiate Onboarding
  4. Error Received "Unable to initiate onboarding process. [ErrorCode - 500; ErrorMessage- Can't update AssignedTo column.]"

Cause

Comma exists in a username being sent from RCM to ONB

Resolution

  1. Navigate to Mapped Data Review Tool
  2. Select Mapped Data Review for Recruiting to Onboarding
  3. Search for applicant
  4. Review the data being sent for each named user type for example Hiring manager
  5. Comma existed for ID being sent for Hiring Manager
  6. Navigate to Onboarding
  7. Select Settings
  8. Select Data Dictionary
  9. Search for Hiring Manager Key
  10. Ensure that Data Type is User and not String
  11. Once updated to User type
  12. Try to initiate Onboarding again from the job req

Keywords

AssignedTo column, username, comma, Unable to initiate onboarding process, ErrorCode 500, AssignedTo column, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions