SAP Knowledge Base Article - Public

2866435 - Enablement of Profile synchronization for external providers with SuccessFactors

Symptom

You are using SAP Travel Management applications (part of SAP ERP HCM product) with the integration of external partners like cytric (Amadeus) or GetThere (Sabre) for Travel Planning solution. This integration needs a "profile synchronization" to transfer employee data to the reservation system.

This is a pre-requisite to be able to book business trips on GDS system.

SAP provides reports like ETRAVEL_INIT_PROFILE_UPLOAD  (see SAP Note 2562744) or GETTHERE_INIT_PROFILE_UPLOAD (see SAP Note 1665959) to extract employee data from HCM (Human Capital Management) to our partners. The employee data are coming from different master data infotypes (Personal Data, Addresses, Organizational Assignment, Travel Profile and Communication).

SAP customers using SuccessFactors should install one of the following Add-ons and configure some settings in order to send information from SuccessFactors to SAP ERP HCM system:

You will find the Administration Guide which describes the different steps to follow to enable the integration between SuccessFactors and SAP ERP HCM.

Some travel planning specific infotypes are not present by default in the standard mapping, you have to define the mapping in the project implementation phase (see configuration guide: Mapping definition). Depending on the add-on version, you may have to use SAP S/4 HANA Cloud integration platform.

Here is the list of specific infotypes:

  • 0470 - Travel Profile
  • 0471 - Flight Preference
  • 0472 - Hotel Preference
  • 0473 - Rental Car Preference
  • 0474 - Train Preference
  • 0475 - Customer Program
  • 0017 - Travel Privileges.

The subtype 0011 (Credit card data) of infotype 0105 (Communication) must also be checked.

This is under the customer responsibility and the SAP implementation team to ensure the good replication of employee data from SuccessFactors to HCM. SAP Travel Management application will continue to use the same reports to send data to external partners for the booking process and is not responsible of the consistency of these data.

Environment

SuccessFactors, SAP ERP HCM, SAP Travel Management

Reproducing the Issue

This is not an issue

Cause

Customers installed SuccessFactors and want to use SAP Travel Management with external partner for booking

Resolution

Install a SAP Add-On for the export of employee data from SuccessFactors to SAP ERP HCM

See Also

Integration Add-On 3.0 for SAP ERP HCM and SuccessFactors HCM Suite

Keywords

SAP Travel Planning, Travel Management, GDS, cytric, GetThere, Amadeus, Sabre, infotypes, employee data, synchronization

, KBA , FI-TV-PL-CYT , Interface Amadeus CytricInterface Amadeus Cyt , FI-TV-PL-SAB , API Interface SABRE GetThere , FI-TV-PL , Travel Planning , How To

Product

SAP S/4HANA CLOUD 2008 ; SAP S/4HANA CLOUD 2011 ; SAP S/4HANA Cloud 1605 ; SAP S/4HANA Cloud 1608 ; SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud 2002 ; SAP S/4HANA Cloud 2005 ; SAP S/4HANA, cloud edition 1503 ; SAP S/4HANA, cloud edition 1506 ; SAP S/4HANA, cloud edition 1511 ; SAP S/4HANA, cloud edition 1603