You are using SAP Travel Management applications (part of SAP ERP HCM product) with the integration of external partners like cytric (Amadeus) or GetThere (Sabre) for Travel Planning solution. This integration needs a "profile synchronization" to transfer employee data to the reservation system.
This is a pre-requisite to be able to book business trips on GDS system.
SAP provides reports like ETRAVEL_INIT_PROFILE_UPLOAD (see SAP Note 2562744) or GETTHERE_INIT_PROFILE_UPLOAD (see SAP Note 1665959) to extract employee data from HCM (Human Capital Management) to our partners. The employee data are coming from different master data infotypes (Personal Data, Addresses, Organizational Assignment, Travel Profile and Communication).
SAP customers using SuccessFactors should install one of the following Add-ons and configure some settings in order to send information from SuccessFactors to SAP ERP HCM system:
- Integration Add-On 1.0 for SAP ERP HCM and SuccessFactors BizX
- Integration Add-On 2.0 for SAP ERP HCM and SuccessFactors BizX
- Integration Add-On 3.0 for SAP ERP HCM and SuccessFactors HCM Suite
You will find the Administration Guide which describes the different steps to follow to enable the integration between SuccessFactors and SAP ERP HCM.
Some travel planning specific infotypes are not present by default in the standard mapping, you have to define the mapping in the project implementation phase (see configuration guide: Mapping definition). Depending on the add-on version, you may have to use SAP S/4 HANA Cloud integration platform.
Here is the list of specific infotypes:
- 0470 - Travel Profile
- 0471 - Flight Preference
- 0472 - Hotel Preference
- 0473 - Rental Car Preference
- 0474 - Train Preference
- 0475 - Customer Program
- 0017 - Travel Privileges.
The subtype 0011 (Credit card data) of infotype 0105 (Communication) must also be checked.
This is under the customer responsibility and the SAP implementation team to ensure the good replication of employee data from SuccessFactors to HCM. SAP Travel Management application will continue to use the same reports to send data to external partners for the booking process and is not responsible of the consistency of these data.
SuccessFactors, SAP ERP HCM, SAP Travel Management
Reproducing the Issue
This is not an issue
Customers installed SuccessFactors and want to use SAP Travel Management with external partner for booking
Install a SAP Add-On for the export of employee data from SuccessFactors to SAP ERP HCM
SAP Travel Planning, Travel Management, GDS, cytric, GetThere, Amadeus, Sabre, infotypes, employee data, synchronization