SAP Knowledge Base Article - Public

2866341 - Service Order : Missing Custom Field after upgrade 1911

Symptom

Your customer fields  are not displayed after the upgraded to 1911CE.

Environment

S/4HANA CLOUD Service (1911)

Reproducing the Issue

  1. App- Customer Fields and Logic : custom fields for Service Orders are correctly defined and published. These fields were created an used in previous versions.
  2. App- Manage Service Order : customer fields are not displayed anymore in the detail of Service order . Moreover, they are not available in the list report.

Cause

Customer didn’t enable “Service Management Harmonization” in “Custom Fields and Logic” in extensibility.

Resolution

Go to the App - Custom Fields and Logic and enable the usage in “UIs and Reports” for your customer's fields

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Afterward, you will be able to display them

  • Service Order : "Reference Object" tab

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  • Service Order lists

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Keywords

Customer fields, 1911, extensibility, Service Management Harmonization , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-S4-SRV-CTR , S4CRM: Service Contract , Problem

Product

SAP S/4HANA Cloud 1911