SAP Knowledge Base Article - Public

2866008 - Analytic Application and Story are hanging after opening

Symptom

When trying to run/open an Analytic Application or Story directly in edit mode that are based on BW the designer starts, but it is loading endlessly.  New apps are working, but existing ones cannot be opened anymore.

Environment

SAP Analytics Cloud 2019.20.4

Reproducing the Issue

Open a Story or an Analytic Application in edit mode connecting based on BW Live connection.

Cause

Product defect / program error

Resolution

The fix is being prepared from development side.

Issue doesn't occure if the specific Application or Story is based on empty or HANA data source.

Workaround 1:

add mode=view to the App Link for example https://YOURTENANT.sapanalytics.cloud/sap/fpa/ui/tenants/81cf6/app.html#;mode=view;view_id=appBuilding;appId=113BB2EE829A9F49F4751DC161F2AB05 and after that change to mode=edit

 

Workaround 2:

In Main Menu --> Browse --> Files --> <YOUR APP FOLDER> --> Hover the mouse on affected application --> select More actions (three points) --> Open in view mode

As soon as application is loaded go to Main Menu --> Browse --> Files --> <YOUR APP FOLDER> --> double click on affected application

view_mode.jpg

Keywords

"hanging", "analytic", "application", "app", "design", "story", "edit mode", "view mode", "loading", "not open", "not opening", , KBA , LOD-ANA-BI-APP , Analytics Designer and Data Analyzer , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-BI-BW , SAP BW Connectivity with SAP Analytics Cloud , Problem

Product

SAP Analytics Cloud 1.0