SAP Knowledge Base Article - Public

2864821 - Error message while opening Recruit-to-Hire Data Mapping - Onboarding 2.0

Symptom

The following error message appears while opening Recruit-to-Hire Data mapping tool: Cannot read 'emailInfo' of undefined. (The 'entity' in the error message will change once you click in another entities)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Go to Admin Center;
  2. Go to Recruit-to-Hire Data Mapping;
  3. Click in any EC Data Entities.

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Cause

The Candidate to employee integration template in Provisioning is empty.

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Resolution

Review your synchronization of your Succession Data Model with Metadata Framework (MDF) as described in Synchronizing the Succession Data Model with Metadata Framework (MDF)

See Also

 SAP Successfactors Onboarding 2.0 Implementation Guide

Keywords

Recruit-To-Hire, Onboarding, 2.0, cannot, read, property, undefined, , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem

Product

SAP SuccessFactors Onboarding