SAP Knowledge Base Article - Public

2863602 - New Hire Activity - Welcome Message default text not translating - Onboarding 1.0

Symptom

When a Hiring Manager uses Spanish as the default language and uses default text in New Hire Activities checklist for Welcome Message to a new hire that has also Spanish as the default language, the message displays in English given that the translations have been set in Configure New Hire activity planning process.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

translation.png

Environment

SAP SuccessFactors Onboarding - All Versions

Reproducing the Issue

  1. Login to the instance and go to Onboarding Module
  2. Access the NHA tab
  3. Select the new hire that has a different locale (make sure that the hiring manager also has the same default locale set in BizX)
  4. Go to the Welcome Message and click on the default text.
  5. The text displays in English instead of the candidate's and Hiring Manager's default locale (e.g. Spanish). Refer to below screenshots:

NHA.pngNHA english text.png

Cause

In the current Onboarding feature, this is a system design.

  • Preday 1 user enabled, language will be same as the language from provisioning. By default, it is English.

  • If no preday 1, it means onboarding doesn't recognize the language for candidates at all,  we use default english language.

Resolution

Submit an Enhancement request or follow what's instructed in KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products

See Also

2399812 - Hiring Manager activities Default Welcome Message - Onboarding

Keywords

New Hire Activities, NHA, Locale, Welcome Message default text translations, Hiring Manager Activities, NHA Checklist Translations, Configure Activity Planning Process , KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem

Product

SAP SuccessFactors Onboarding all versions