SAP Knowledge Base Article - Public

2861320 - Default Signature Not Copied When Sending An E-Mail From The New Interaction Timeline Control

Symptom

While creating a new Email or Reply from the new Interaction Timeline Control, the default Signature is not copied automatically in the Email editor.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login to Fiori client
  2. Go to Settings -> My Email Settings
  3. Verify that there are default Signatures maintained for both New Email and Replies/Forwards
  4. Now go to Service work center-> Ticket view
  5. Open any Ticket -> Go to the Timeline facet
  6. Click on Email option -> Email Editor will open
  7. The default Signature is not copied automatically

Cause

Automatically adding the default Signature in the Email editor of the Timeline Control is not available in the current release.

Resolution

We have planned to enhance the features available in Timeline Control in one of the upcoming releases of SAP Cloud for Customer.

Keywords

Default, Signature, Timeline, Interactions, Card Visualization, Timeline Control, Ticket , KBA , interactions , default , signature , card visualization , timeline control , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Product Enhancement

Product

SAP Cloud for Customer add-ins 1911