SAP Knowledge Base Article - Public

2859768 - Upgrade Center not showing Identity Authentication Service (IAS) upgrade options - Platform

Symptom

  • "Create SuccessFactors Identity Authentication Service Integration" upgrade not available in Upgrade Center.
  • "Enable SuccessFactors to SAP Cloud Platform Identity Authentication Service Integration" upgrade not available in Upgrade Center.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Navigate to Upgrade Center.
  • Look for the Identity Authentication Service (IAS) related upgrade options->
    • Create SuccessFactors Identity Authentication Service Integration
    • Enable SuccessFactors to SAP Cloud Platform Identity Authentication Service Integration
  • The upgrades will not be available/visible.

Cause

Either or both of the following Employee Central (EC) features are enabled in the instance->

  • Global Assignment (GA)
  • Concurrent Employment (CE)

The IAS related upgrades are currently not made available to instances using GA/CE features. It is by-design, due to GA/CE users having multiple user accounts maintained in SuccessFactors for the same identity, which IAS does not allow.

Resolution

Our Product teams are working on a solution for this User Management incompatibility between IAS/IPS and the GA/CE feature in SuccessFactors. As soon as the solution is confirmed, we will make the upgrade option available in all GA/CE enabled instances also.

See Also

2791410 - SAP Cloud Identity Authentication tenants through Upgrade Center

Keywords

IAS, Upgrade Center, Create SuccessFactors Identity Authentication Service Integration, Enable SuccessFactors to SAP Cloud Platform Identity Authentication Service Integration , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors HCM Core 1908