SAP Knowledge Base Article - Public

2859424 - Error in the "Add more Currencies" button - exceptionRootCauseTag=7664e61cba664d50fa95d99cac80674040c03f6f

Symptom

 When clicking on the "Add more Currencies..." button within an item, the system throws an exception error.

Error

An application error has occurred. Please try again.

If you have further questions or issues regarding this error, please provide the error details below to your support group.

Error message = null <br>Ticket No = 741<br>ErrorFingerprint [exceptionRootCauseTag=7664e61cba664d50fa95d99cac80674040c03f6f, exceptionStackTraceTag=15a11a2ea465d36dcd1f8c880f6316756504b66d]<br>Timestamp = 2019-11-08T12:58:23.356+0000<br>Stack trace = java.lang.NumberFormatException: null at java.lang.Long.parseLong(Long.java:552) at java.lang.Long.valueOf(Long.java:803) at com.plateausystems.elms.client.struts.component.EditPricingCurrencyAction.run(EditPricingCurrencyAction.java:63) at com.plateausystems.elms.client.struts.BaseActionDelegate.invokeValidateAndRun(BaseActionDelegate.java:69) at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:132)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

 SAP SuccessFactors Learning

Reproducing the Issue

1. In Learning Administration, go to Items > Search and select any existing item.

2. Click Related (More) > Pricing > Add More Currencies:

pricing.png

3. The error will happen:

error.png

Cause

This error is a system defect and it was already reported to our Development Team.

Resolution

A software correction will be applied in the 1911 product release. The reference number to check that in the release notes is LRN-67510.

As a workaround, you can use the button at the top of the page since the error only happens with the button at the bottom.

See Also

 2019 Release Schedule

Keywords

add more currencies, currency, button, exceptionRootCauseTag, 7664e61cba664d50fa95d99cac80674040c03f6f, exception, LRN-67510 , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning 1908