SAP Knowledge Base Article - Public

2859013 - Decommission request | How to deactivate a SuccessFactors instance?

Symptom

  • How to deactivate a SuccessFactors instance?
  • Which is the process to deactivate an instance?
  • How do I initiate a decommission request?

Environment

SAP SuccessFactors HXM Suite

Resolution

 How to deactivate a SuccessFactors instance? 

  1. Open a new support case under the component LOD-SF-PLT-DEC. Within the request description, please provide:
  • CompanyID to be deprecated;
  • System Role (BizX, JAM, ONB, etc);
  • Your clear approval do erase all the information.

Please be aware that this procedure is unreversible.

Which is the process to deactivate an instance?

  1. We'll engage our Cloud Operations team with this request;
  2. They'll deactivate the instance as the primary procedure;
  3. The instance will remain inactive for 30 days;
  4. Finally, the whole data will be deleted.

If you are looking for early purge, please inform this in the description as well.

Keywords

Decommissioning, decommission, delete instance, delete tenant, decommission tenant, deactivate instance, decommission instance, delete data , KBA , LOD-SF-PLT-DEC , Decommission Request , How To

Product

SAP SuccessFactors HXM Suite all versions