SAP Knowledge Base Article - Public

2859002 - Not Able to Resize Images on Ticket Interaction

Symptom

You are copying and pasting images on Ticket Interactions but do not find the option.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ID 123 (123 represents the Ticket ID).
  4. Go to the Interactions facet.
  5. Click on New and the E-mail.
  6. Copy an image from another place and paste it on the E-mail Body.

There is no option to resize it.

Cause

Currently, inline images are supported, but if copied and pasted, the size cannot be changed.

Resolution

This is the current behavior for Cloud for Customer.

 If you need the ability to resize inline images on ticket interactions urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

 You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Ticket Interactions ; Ticket ; Interactions ; Inline ; Images ; Resize ; Not possible , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions