SAP Knowledge Base Article - Public

2858838 - Automatic Task Notification Escalation: Create Purchase Order

Symptom

User receives several of automated tasks notifications in his Home view, with subject "Escalation: Create Purchase Order" and can't turn off the notifications.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Enter Home work center.
  2. Enter Work view.

Cause

The task is relevant to the manager working in the operational purchasing org unit maintained in the purchase request. Any alternative approver for the operational purchasing org unit or cost center. The relevant manager receives this task in the Inbox subview of the Work view of the Home work center. The alternative approvers receive this task in the Approvals view of the Managing My Area work center.

Resolution

This fallback behavior to send task to all authorized users done by BTM (Business Task Management). This gets triggered only if we cannot provide BTM with a responsible person. Example Purchasing unit manager is not maintained or Purchasing unit is not maintained in the Purchase Request relevant to the task.

  1. Go to Purchase Request and Orders work center.
  2. Got to New Purchase Request common task.
  3. Click on View all button.
  4. Go to Basic tab.
  5. Select a valid Purchasing Unit.

Keywords

Automatic, Task, Notification, Purchase Order, Escalation, Purchase Request, Purchasing Unit. , KBA , SRD-SRM-PRO , Purchase Requests and Orders , How To

Product

SAP Business ByDesign all versions