SAP Knowledge Base Article - Public

2858279 - Cannot Scroll Content Structure Page in iOS 13 Safari browser

Symptom

After updating  to iOS 13, scrolling in the online content structure of an LMS element no longer works in the Safari browser.

Scrolling does not work in the iOS mobile browser, so where an item has more content objects than can be displayed on the page, these can not all be viewed.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Assign item to a user with more than 20 content objects (so that it exceeds the screen view)
  2. Login through URL on iOS Safari mobile browser.
  3. Go to the item--> item structure
  4. No scroll bar available

Cause

Issue occurs in IPad iOS 13 devices only.

iOS 12 does not experience the issue.

Resolution

There has been a major page structure redesign in 1911 which is moving LMS out of bizx iframe. This will resolve the issue.

We have a redesign in LMS which will fix this issue from the root level and it will be available in b2005 (may 2020)

For validated customers which may not have the solution implemented, you can try the following workarounds:

  1. try using Chrome
  2. Scrolling works in landscape position.
    In portrait mode scrolling works most of the time on the very right side edge of screen

Keywords

iOS, Content Structure, scroll, 1911,iPad, item, training, list , KBA , LOD-SF-LMS-MOB , Mobile Application , LOD-SF-LMS-CNT , Content , Bug Filed

Product

SAP SuccessFactors Learning 1908