SAP Knowledge Base Article - Public

2857801 - Ticket Allow Saving Data Despite the Message Severity is Set as Error

Symptom

You notice that a Service Ticket allows data to be saved despite a message that is configured as Error via the Message Severity Configuration is displayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Access any ticket.
  4. Click Edit.
  5. Change any field value.
  6. See that an Error Message which is configured in the Message Severity Configuration is displayed.
  7. Click Save.
  8. See the message: Your Entries have been saved.

Cause

This is the system expected behavior

Resolution

System standard behavior allows that all transactional objects can be saved in a Dirty State, meaning that users can populate any data they might need for testing and correct this data later.

If required, it is possible to enhance and influence this behavior using PDI development, therefore preventing the object to save when the error messages are displayed.

Keywords

Tickets; Message Severity; C4C; Service Request; Service; Error; Saving; Save; Configuration; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions