SAP Knowledge Base Article - Public

2857709 - Search Photo does not match the Profile Photo - SuccessFactors Employee Profile

Symptom

After an upload of a new profile Photo, the Search Photo does not match the Profile Photo

Environment

  • SAP SuccessFactors Employee Profile

Reproducing the Issue

Upload a new profile Photo;

Checking the profile photo;

Then search the updated employee and the photo is different.

Profile Photo not matching.jpg

Cause

Cache issue.

Resolution

Try to reproduce the issue in defferent Browser.

Also perform a Cache refresh.

Follow this KBA for the refresh: 2087463 - How to Diagnose Browser Issues for the BizX Platform

Keywords

SuccessFactors; Employe Profile; Profile Photo; Search Photo; Upload Photo; Cache Refresh; UI Photo; Edit Profile Picture; , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-PHO , Photo Management , How To

Product

SAP SuccessFactors HXM Suite all versions

Attachments

Profile Photo not matching.jpg