SAP Knowledge Base Article - Public

2857586 - Installation of the Adobe Life Cycle Designer fails

Symptom

During the installation of the Adobe Life Cycle Designer you are asked to install MS C++ 2005 and you are getting an error, for example "Page cannot be displayed".

Environment

  • SAP ByDesign
  • SAP Cloud for Customer

Cause

The link of the installer package is obsolete (Microsoft does not support C++ 2005 anymore).

Resolution

Cancel the installation and install this Service package:

https://www.microsoft.com/en-us/download/details.aspx?id=26999&ranMID=24542&ranEAID=TnL5HPStwNw&ranSiteID=TnL5HPStwNw-VCwixsnZSWMx1tdfA2GVsA&epi=TnL5HPStwNw-VCwixsnZSWMx1tdfA2GVsA&irgwc=1&OCID=AID2000142_aff_7593_1243925&tduid=(ir__h2uk9yyaugkfrw2mkk0sohzz0u2xgp6qaz1sbwrx00)(7593)(1243925)(TnL5HPStwNw-VCwixsnZSWMx1tdfA2GVsA)()&irclickid=_h2uk9yyaugkfrw2mkk0sohzz0u2xgp6qaz1sbwrx00

After that please run the Adobe Life Cycle installation again and remove the tick from the additional installation of MS C++ 2005.

Finish the installation.

Keywords

page cannot be displayed, error, installing , KBA , AP-RC-FF , Forms Flexibility , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions