SAP Knowledge Base Article - Public

2857373 - "An error is preventing this chart from being displayed. Contact your administrator with the details" in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

The following error occurs in SAP Analytics Cloud (SAC):

  • "An error is preventing this chart from being displayed. Contact your administrator with the details" in SAC story
  • "Unable to render chart due to fatal error: TypeError: Cannot read property 'length' of undefined" in Chrome Developer Tools

 

Environment

  • SAP Analytics Cloud 2019.21.5

Reproducing the Issue

  1. Wave 21 update
  2. Open Story containing Line trend Charts
  3. Line Trend Charts within the stories display "An error is preventing this chart from being displayed. Contact your administrator with the details"

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud,

sap analytical cloud
, KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0