SAP Knowledge Base Article - Public

2857343 - How to disable the Start Page online resources in Crystal Reports?

Symptom

  • How to turn off the the Online Resource Information?
  • How to disable the Start Page online resource in Crystal Reports?

Environment

  • Crystal Reports XI R2
  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Resolution

  • There are 2 ways to disable the Online Resources of the Start Page in Crystal Reports:
    • Set the registry key "Show Online Resources" to the value: "No"; OR
    • Rename the file start.html and offlinestart.html
             
         
  • Disable the Start Page Online Resources by setting the registry key "Show Online Resources" to the value: "No"

    WARNING - The following resolution involves editing the Registry. Using the MS Registry Editor incorrectly can cause serious problems. Use the MS Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry before editing it. For more information, refer to the SAP Knowledge Base Article 1323322

    1. Close Crystal Reports.
         
    2. Open the Microsoft Registry Editor.
      • In MS Windows, under the "Start" menu, select "Run"
      • In the "Run" dialog, type "Regedit"
                
    3. Naviagate to the following registry path, based on the version of Crystal Reports you are using:
         
      • For Crystal Reports XI R2
        HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\StartPage
                   
      • For Crystal Reports 2008
        HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports\StartPage
             
      • For Crystal Reports 2011, 2013 and 2016
        HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\StartPage                    
                     
    4. Set the option "Show Online Resources" to  the value: No
         
      Now, when starting Crystal Reports, the Start Page will no longer display the Online Resources.
         
           
         
  • Disable the Start Page Online Resource by renaming the file start.html and offlinestart.html:
          
    1. Navigate to the folder corresponding to the version of Crystal Reports used:
        
      • For Crystal Reports XI R2:
        C:\Program Files (x86)\Business Objects\Crystal Reports 11.5\Start Page\en
              
      • For Crystal Reports 2008:
        C:\Program Files\Business Objects\Business Objects Enterprise 12.0\win32_x86\Start Page\en
                
      • For Crystal Reports 2011, 2013 and 2016:
        C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en
                  
    2. Rename the file: start.html 
      to: start_old.html
          
    3. Rename the file: offlinestart.html  
      to: start.html
             
    4. Rename the file: start_old.html  
      to: offlinestart.html
        
    5. Restart Crystal Reports.

Keywords

CR, StartPage , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports XI R2