SAP Knowledge Base Article - Public

2856531 - Unable to Download all Related Attachments

Symptom

You want to download all the related attachments from a survey, but it is not working.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys workcenter.
  2. Go to the Related Attachments view.
  3. Select any query (for example : All)
  4. Select all entries for that query.
  5. Click Download.

Not all attachments are downloaded.

Cause

Currently this is a limitation. When all attachments are selected, they are downloaded page by page.

Resolution

With the current system behavior, it is not possible to download all attachments synchronously as it would lead to timeout issues.

Product management are considering to improve this in a future release, however, SAP Cloud Product Support cannot provide you additional information regarding the availability of this feature in a future release.

Keywords

download, related attachments, surveys, , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-LE-SUR-DEF , Survey definition = design time , Product Enhancement

Product

SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911