SAP Knowledge Base Article - Public

2855390 - Error While Initiating Onboarding from Recruiting - Onboarding 1.0

Symptom

When trying to Initiate Onboarding for a candidate, the following error message appears:

Error.png

ErrorId=a12ebfdf-12ab-463c-9d77-0cfa5209f3aa, fingerprint=b00241b38638f9500299f2c1555488f8cc0314e4, timestamp=2019-10-28T08:40:25.527-0400, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=a12ebfdf-12ab-463c-9d77-0cfa5209f3aa, timestamp=2019-10-28T08:40:25.527-0400, and the version information from the current screen) if the issue keeps occurring., server=35pc4bcf04t, versionInfo=Release%3A%20b1908.20191024024517%0A%20%20%20%20Server%3A%2035pc4bcf04t%0A%20%20%20%20Timestamp%3A%202019-10-28T08%3A39%3A55.613-0400

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Navigate to Recruiting
  2. Open de Job Requisition and find the candidate
  3. Click on Take Action > Initiate Onboarding
  4. Receive the error message

Cause

Invalid value or configuration for picklist being used between Recruiting and Onboarding modules

Resolution

  1. Navigate to Onboarding > Data Dictionary
  2. Within Integrations > select RX tag > Click on Filter at the top > Select 'SF HCM Picklist' as 'Data Type' > Submit

DataDictionary-RX-Filter.png

  1. You will need to open each existing key and check the following:
    • If "Suite" is selected: make sure the value for 'Ext Code Key' is different from the key's name itself
    • If "Code Based" is selected: make sure a picklist name is selected for the field 'SF HCM PickList Name'
    • If "Label Based" is selected: make sure the value for Locale field is valid (the same must be present as external code in the selected picklist from field 'SF HCM PickList Name' and it is case sensitive. If in the picklist external code is for example, en_US, the same must be identical in Locale field -  i.e: en_us won't work in this example) AND there is a picklist selected for 'SF HCM PickList Name' field
  2.  If you find any inconsistence, make the corrections as mentioned above and then try to Initiate Onboarding again for the candidate

Keywords

b00241b38638f9500299f2c1555488f8cc0314e4,  fingerprint=b00241b38638f9500299f2c1555488f8cc0314e4, initiate onboarding, initiate, errorMessage=An application error occurred, ErrorId=a12ebfdf-12ab-463c-9d77-0cfa5209f3aa, EMPLOYEE_HRIS_GO_INVALID_FIELD_OR_ASSOCIATION, values=[label.en_us, PickListValue] , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding