SAP Knowledge Base Article - Public

2854567 - People Search is misbehaving or returning inconsistent results - SuccessFactors Platform

Symptom

When inputting a given search term in the People Search bar, or when trying to search for users, results are inconsistent, duplicated, incomplete or incorrect.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Input the desired search term in People Search
  2. Results returned do not comply with the expected

Resolution

There are different error scenarios that cause People Search results not to comply with the expected. Each scenario has a different resolution. Please follow the resolution indicated under each of the scenarios described below:

  1. Some specific users are not found in "People Search" whereas others are
    Resolution: 2475092 - Some users cannot be found in "People Search"

  2. When more than 10 results are returned, they are displayed twice
    Resolution: 2653068 - People search is bringing duplicate results

  3. Incorrect results when searching by Position ID
    Resolution: 2766822 - Issue when using Position ID in People Search

  4. Unable to search by User ID
    Resolution: 2404737 - People Search Using USER ID

  5. Inactive users are not returned on search results
    Resolution: 2566641 - How to enable/disable search inactive users / Configuring People Search to Allow Searching by Additional Keywords

  6. 2266858 - Unable to search for names with special characters
    Resolution: 2266858 - Unable to search for names with special characters

None of the above addresses my scenario, but results are still inconsistent, incomplete, duplicate or incorrect
In that case, the search index of your instance may be stale or outdated. In such cases, we must re-index the search feature, so that its expected behavior resumes.

Please report an incident under component LOD-SF-PLT-SRH providing the Company ID of the affected instance and support access to it, so that SAP Customer Success can request the Operations team to proceed with the re-indexing activity.

Note for SAP Support representatives: please check the internal memo of this KBA for additional steps.

See Also

2385804 - Supported Fields for People Search

2566641 - How to enable search inactive users in the Global Header / Configuring People Search to Allow Searching by Additional Keywords

2404737 - People Search Using USER ID

2766822 - Issue when using Position ID in People Search

2653068 - People search is bringing duplicate results

2475092 - Some users cannot be found in "People Search"

266858 - Unable to search for names with special characters

Keywords

people search, search user, user search, searching, duplicate results, resulting, search results, incorrect, incomplete, inconsistent, solr, index, search term, keyword, search bar, not found, users , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Suite all versions