SAP Knowledge Base Article - Public

2853532 - IOLayer Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest' in SAP Analytics Cloud

Symptom

The following error message occurs in SAP Analytics Cloud (SAC):

  • IOLayer Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest': Failed to load "https://<HOST>:<PORT>/sap/bc/ina/service/v2/GetServerinfo?timestamp=<TIMESTAMP>'.

Environment

  • SAP Analytics Cloud 2019.15.12

Reproducing the Issue

  1. Connect to SAP Analytics Cloud
  2. Open a model
  3. Attempt to change Live Data connection and Data Source of the model from QA to Production
  4. Error: "IOLayer Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest': Failed to load "https://<HOST>:<PORT>/sap/bc/ina/service/v2/GetServerinfo?timestamp=<TIMESTAMP>'"

Cause

  • SAML Mapping for the user has not been properly configrued for the production tenant.

Resolution

  • Check and make sure that the user's SAML mapping does not have missing fields and that the external identity is mapped to a database user's e-mail address.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0