SAP Knowledge Base Article - Public

2853532 - IOLayer Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest' in SAP Analytics Cloud


The following error message occurs in SAP Analytics Cloud (SAC):

  • IOLayer Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest': Failed to load "https://<HOST>:<PORT>/sap/bc/ina/service/v2/GetServerinfo?timestamp=<TIMESTAMP>'.


  • SAP Analytics Cloud 2019.15.12

Reproducing the Issue

  1. Connect to SAP Analytics Cloud
  2. Open a model
  3. Attempt to change Live Data connection and Data Source of the model from QA to Production
  4. Error: "IOLayer Error: Error [IOLayer]: (#1005) Failed to execute 'send' on 'XMLHttpRequest': Failed to load "https://<HOST>:<PORT>/sap/bc/ina/service/v2/GetServerinfo?timestamp=<TIMESTAMP>'"


  • SAML Mapping for the user has not been properly configrued for the production tenant.


  • Check and make sure that the user's SAML mapping does not have missing fields and that the external identity is mapped to a database user's e-mail address.

See Also

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SAP Analytics Cloud 1.0