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SAP Knowledge Base Article - PreviewSymptom
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
You would like to understand what is the Ticket Status Dictionary and how it is used in the SAP Cloud for Customer system.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Status; Status Dictionary; Dictionary; Service; Ticket; Cloud for Customer; C4C; Status Schema; Custom Status; Customized; Customer Support; Employee Support; Document Type; Service Request; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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