SAP Knowledge Base Article - Public

2853346 - Feed Is Not Working for E-mail and Phone Number Changes in Account

Symptom

You have made changes to Account's XYZ (XYZ represents the Account ID) E-mail address and Phone Number, but those changes are not seen on the Feed tab of the Account.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Open Account XYZ.
  4. Click on Edit and make changes to the E-mail Address and Phone Number of the Account.
  5. Save.
  6. Go to the Feed tab.
  7. The changes are not seen there.

Cause

On the Feed Settings, when you select the Event Address Change for Accounts, system considers all Address fields, this means all fields that are shown when you click to edit address on the account.

They might vary depending on the Account's country, as different laws apply, but usually are:

  • Country;
  • Street;
  • House Number;
  • City;
  • State;
  • Postal Code;
  • District;
  • P.O. Box.

Resolution

Currently, there are no Feed events for change on the Account Phone Number or E-mail Address, this would be a new requirement.

To suggest it, you can go to  the SAP Customer Influencer Site to submit an idea.

Keywords

Feed ; Account ; Feed Settings ; Feed Events ; Change Address ; E-mail address ; E-mail ; Phone ; Phone Number ; Feed not working ; Feed missing ; Feed Sources , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer add-ins all versions