SAP Knowledge Base Article - Public

2853317 - LMS Admin cannot add Documents to Items and Scheduled Offerings

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

LMS admin cannot add Documents to Items and Scheduled Offerings.

Document upload is working fine, but when admin wants to add that to an Item or Scheduled Offering the Documents tab is missing.

Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

1. As a system admin, select any Scheduled Offering or Item in the system.
2. Go to Related > More
3. Notice "Documents" tab is not available.

Cause

Documents section is not displayed for administrators in the configuration.

Resolution

In System Admin > Configuration > Record Configuration > you need to select the right record to configure (Item and/or Scheduled Offering) and add "Documents" to the Display column and save changes.

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See Also

2208214 - Associating documents to an Item or a Schedule Offering.

Keywords

documents, document, item, scheduled offering, attach, record configuration, missing, tab , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors Learning all versions