SAP Knowledge Base Article - Public

2851289 - iOS 13 - SAML error in mobile browser

Symptom

  • In iOS 13, when navigating to Learning on the Safari mobile browser, a SAML error is returned.
  • "Failed to authenticate the SAML response. If this keeps happening, please contact the administrator."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Using an iOS 13 mobile device, access BizX
  2. Navigate to Learning
  3. Face SAML error

Cause

Resolution

First attempt to set the following settings on the iOS device to be turned off:

  • 'Prevent Cross-Site Tracking'
  • 'Block All Cookies'

If the issue is not resolved, please contact Support to implement the following Knowledge Base Article: 2654897

Keywords

saml ios 13 error failure failed to authenticate response mobile browser safari lms sf success factors , KBA , LOD-SF-LMS-MOB , Mobile Application , Problem

Product

SAP SuccessFactors Learning all versions