SAP Knowledge Base Article - Public

2850728 - Error When Reactivating Communication Arrangement

Symptom

You receive an error message after clicking the Save and Reactivate button within communication arrangement.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator Workcenter.
  2. Select General Settings
  3. Select Communication Arrangement.
  4. Edit the Communication Arrangement.
  5. Click Save.
  6. Error message appears "Error while reactivating communication arrangement".

Cause

The Application Protocol is missing in the Outbound Communication Basic Settings.

Resolution

You have to add an Application Protocol to the Outbound Communication and then the save will work.

Keywords

Save failed, integration, ERP, Replication, Communication Arrangement, , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions