SAP Knowledge Base Article - Public

2850276 - Status-triggered email is not sent when a candidate is forwarded to the New Application status directly - Recruiting Management

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When forwarding a candidate to the New Application status (Default status) of another job requisition, the status-triggered email is not sent to the candidate and recruiting roles.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

1. Configure status-triggered mail for New Application status (Default status) in Edit Applicant Status Configuration

2. Forward a candidate from a job requisition to another and select "New Application" status

forward candidate.jpg

3. The status-triggered email is not sent to the candidate and reruiting roles

Resolution

This is an expected behavior. In the following 2 scenarios, the status-triggered email of the New Application status (Default status) will not be sent:

  • A candidate is forwarded to the New Application status (Default status) status of another job requisition directly.
  • On the same job requisition, a non-applicant candidate is moved from the Forwarded status to the New Application status (Default status) status directly.

Keywords

New Application status, status triggered email, candidate, application , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions