SAP Knowledge Base Article - Public

2849362 - Job Profile content is empty until refreshing the page

Symptom

When selecting the Job Profile tab on a Job Requisition, the content in all fields is empty.

 When refreshing the page through the Save, Cancel, or Refresh button, the content then appears.

 Some users can see the content without refreshing the page.

Environment

SAP SuccessFactors Recruiting Management.

Reproducing the Issue

  1. Open a Job Requisition.
  2. Navigate to the Job Profile tab.
  3. Notice that the content is empty.
  4. Refresh the page, and notice that the content appears.

Cause

The language of the user is different to the default langauge of the Job Requisition.

The content in the Job Profile tab loads first using the locale of the requisition. If the user's locale is different, they will not see the content.

Once the page is refreshed, the content loads using the locale of the user, not the requisition, and so the user will now see the content.

Resolution

An enhancement request has already been created with our Engineering Team to improve this behaviour, by letting all user locales see the Job Profile content without the need for refreshing the page.

As a possible workaround for the time being, please ensure that the language the user matches the language of the requisition, and the content will show without the need to refresh the page.

Keywords

Job Profile, disappear, refresh, save, cancel, locale, language, requisition , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions