SAP Knowledge Base Article - Public

2848694 - SF User Connector is not UPDATING user preferences

Symptom

SF User Connector is not updating user preferences (time, date patterns etcs) as per LMS LOCALE defaults.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Run SF User Connector and update a user's locale. Locale field will be updated but this locale's defaults (date, time pattern etc.) are not applied to users who previously had preferences defined.

Cause

Only when a new user is created or when an existing user's preference is set for the first time, the defaults will be picked from defaults for that locale. 

Connector does not update a user's preferences if these preferences already exist in the system. This applies to ALL users whether they have had their preferences inserted by connector or set by the users themselves in the UI. The SF User Connector does not differentiate.

Resolution

Once set by user or connector, the only way for a user's preferences to be changed or updated (other than by the users themselves, if permitted to do so in global vairables), is by an LMS admin. Moreoever, there is no standard way to perform a mass update on a user's preferences if they already have these preferences set.

See Also

2261626 - Best practice to mass update the date pattern preference for users

Keywords

SAP; SuccessFactors; Learning; LMS; BizX; Integration; Connectors; SF User Connector; Locale; User Preferences , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors Learning all versions